FREQUENTLY ASKED QUESTIONS

Phone: 1800 888 601
Email: info@enjoya.vn
Address: 8/6 Vo Truong Toan Street, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam

It’s quite simple. Choose your package, enter the duration, day and time, and we’ll make sure it’s delivered to your address without fail.

Yes, you can. Simply login to your user account and confirm cancelation. One of our representatives will contact you to refund your remaining credit.

When you cancel your membership, you will be charged a one-time price for each bouquet you’ve received. Cancelation should be done one week (7 days) before your next scheduled delivery.

Yes, we do. Deliveries further than 20km from HCMC center will incur an extra charge of 5k VND/KM.

We are currently delivering within Ho Chi Minh City only. Sign up for our newsletter and be the first to be notified when we expand our delivery network.

We’ll help you with that. Contact our customer care for immediate assistance.

Mark ‘auto-renew’ when you subscribe to a membership plan and we will send you a confirmation message every time your plan is renewed.

Yes, you can. Contact our costumer care to choose a new plan.

Enjoya’s flowers are sourced globally and locally from the best farms.

We believe you should either start the week or start your weekend with happiness. That’s why we have two days for delivery – Monday and Friday. You can get your flowers weekly or biweekly.

All you have to do is give us a call on 1-800-888-601 and we’ll sort it out. No worries.  

The beauty of our plan is that you can also gift your near and dear ones. All you have to do is add the name, phone number and email address of the person you’d like us to deliver the flowers to.

Login to your user account and change the details. We need a week’s notice (7 days) to effectively change the delivery day or address.

Your feedback matters to us. Let us know what you didn’t like about the bundle and we’ll either replace it or give you a customized bundle the next time.

We try our best to avoid damages during delivery. Contact our customer care and we’ll get it replaced.

Our florists create a new bouquet design, every time.

With improved logistics and fast delivery times, you get fresh flowers straight from the farm to your home.

Fresh flower bouquets designed by our florists, and tips to care for them.

We encourage all our clients to recycle after use. Our packaging is 100% eco-friendly, made of recycled paper and uses zero plastic.

Contact us directly through Facebook Messenger, WhatsApp, Zalo, Email or call our hotline – from 9 am to 6 pm, Monday – Friday: [PHONE NUM]

We accept VNPay, ZaloPay, Visa, Mastercard, and bank transfer.

Gift subscriptions make a great present for those who love fresh flowers. They will receive an invoice of payment. You also have the option of renewing the gift subscription.

Of course. If you’re going on vacation or aren’t home for the next flower delivery, login to your user account at Enjoya.vn and confirm the cancelation. Please note, you must inform us at least 7 days before delivery.

The flowers are sent through express bike delivery to your address.

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