Terms & Conditions

Welcome to Enjoya Flowers!

Enjoya’s website is provided by Enjoya Flowers and/or its affiliates and subsidiaries (“enjoya”, “enjoya flowers”, “we”, “us”, “our”) for your personal, non-commercial enjoyment, subject to the terms and conditions of use set forth here and all modifications thereto (the “Terms”), and the rules that may be revised by enjoya. By using the Site, you are explicitly agreeing to these Terms. The term “Site” includes the website located at enjoya.vn and any other online properties owned or operated by us.

We may revise these terms at any time without actual notice. All such changes to the Terms will appear on our Site, and be effective immediately. By using this Site after we post any changes, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these Terms, please do not use this Site.

Description of Services

enjoya, via the Site, provides users with the ability to purchase flower arrangements, flowers accessories, and gift products and services (“Goods,” and “Services) at a low, flat rate.

By placing an order on enjoya.vn, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges, or delivery fees), and agree to the terms, restrictions, and conditions of the purchase as of the time you submitted the order. After placing your order, you will receive a confirmation email and a confirmation email once your order is delivered. All purchases are non-refundable if after delivery.

Enjoya is a subscription service. You can select between a weekly or a biweekly prepay membership. When a membership is about to expire, we will contact the subscriber with a gentle reminder. Please email info@enjoya.vn if you need help adjusting your subscription.

You are required to create an account in order to purchase from enjoya. An account is required so we can collect information to allow you to pay for your products and provide you with easy access to print your receipts, view your past purchases, and modify your shipping and billing preferences.

Sales Tax

Sales taxes are included in the price of the products.

For red e-invoice Sales taxes (VAT) are included in the price of the products. For red e-invoice please ask our customer service.

Delivery

Enjoya’s service is available in Ho Chi Minh City ONLY. Deliveries further than 15km from Enjoya Headquarters will incur an extra charge of 7000VND/KM.

Our products are delivered by motorbikes couriers. Orders must be received 4 days prior to delivery day. Deliveries days are Monday and Friday. Other days, Saturday and Sunday deliveries are only available upon special request by contacting enjoya to obtain approval.

Deliveries will be made between the hours of 8 a.m. and 8 p.m. We cannot guarantee delivery time, but will do our best to accommodate your preferences.

Specific instructions must be provided at time of order, to ensure recipient, or authorized receiver, is available to receive the flowers at the time of delivery. Regretfully, we are only able to make one delivery attempt. If we are unable to locate the recipient, or authorized receiver, at the time of delivery, we may leave the flowers outside of the residence or with a nearby business or neighbor. If we do leave the flowers at a different nearby location, we will notify the recipient by phone or email.

Before major holidays, we recommend that you place your orders at least seven days in advance.

Recipient Availability

Please leave very specific instructions for the delivery of your floral arrangement in the “Delivery Instructions” field during checkout. Due to the delivery method being via motorbike courier, we can only make one delivery attempt for each order. In all other cases, if the recipient is not available when the courier attempts to deliver, they will either:

  • Leave the arrangement with a neighbor or nearby business.
  • Leave the arrangement with a business employee if delivering to a business.
  • Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance).

Payment Options

Enjoya uses the industry’s leading security technology to ensure that your order will be safe and secure. Please read our Security and Privacy policies for more information.

Enjoya accepts VNPay, ZaloPay, Visa, Mastercard, and bank transfer. Please note COD IS NOT AVAILABLE*. You will have an opportunity to review this amount before submitting your order.

You can change your payment method any time through your user account or through customer support.

Return and cancellation

Due to the nature of flower bouquets been fragile and that the shipping process is not always kind (or easy), although we take extra care in securing our flowers, sometimes things can happen. When this happens, we fix it. Please email us at info@enjoya.vn (if possible, include a photo) and we will get back to you in 24 hours.

Cancelation should be done one week (7 days) before your next scheduled delivery. You can cancel your membership at any time by contacting our customer service team. One of our representatives will contact you to refund your remaining credit. When canceling your membership, you will be charged a one-time (1 Delivery) price for each bouquet you already received.

You can change (upgrade or downgrade) your plan at any time through your user account or customer support. When skipping or pausing a membership, you will not be charged for the skipped weeks/months.

Discounts and Promos

Package discounts can be seen on the packaging page depending on the size of the package chosen.
No double discounts.

User Account and Profile

You will need to register by creating an account with enjoya.vn in order to make a purchase from the Site. If you choose to create an account or profile with us, you agree to provide only accurate, complete registration information, and you will keep that information up-to-date if it changes. When you register, you will obtain unique login credentials (a “User ID”). Access to the enjoya Site and Services is not authorized by any other person or entity using your User ID and you are responsible for preventing such unauthorized use. Individuals and entities who’s privilege to access the Site or use the Services have previously been terminated by Enjoya may not register for an account, nor may you designate any of those individuals to use your account on your behalf.

Enjoya relies on User IDs to know whether users accessing the Site and using our Services are authorized to do so. If someone accesses our Site or Services using a User ID that has been issued to you, we will rely on that User ID and will assume that access has been made by you. You are solely responsible for any and all access to the Site or use of the Services by persons using your User ID. Please notify us immediately if you become aware that your User ID is being used without authorization.

Intellectual Property

enjoya.vn is owned and operated by us and is ALL RIGHTS RESERVED. “Site Content” means all features, materials, information, content, text, site design, graphics, logos, icons, images, audio and video clips, and software appearing on or offered on our Site, as well as the selection, assembly and arrangement thereof, and includes our current and future products and services, our Affiliate Program(s) and corporate accounts, the ability to order products and services and receive newsletters and promotional emails. Unless otherwise specified, all Site Content is the sole property of enjoya flowers. All Site Content is protected by U.S. and international copyright and other intellectual property laws. All rights not expressly granted herein are reserved.

Restrictions On Use of Material

Only if you obtain prior written consent from Enjoya Flowers, and from all other entities with an interest in the relevant intellectual property – may you publish, display, or commercially exploit any material from the Site. To seek our permission, you may write to us at info@enjoya.vn. If permission is granted by us and by all other entities with an interest in the relevant intellectual property, you may not change or delete any author attribution, trademark, legend, or copyright notice. You must abide by all additional copyright notices or other restrictions contained on the Site.

Remarks to think about

Can I subscribe for someone else?

The beauty of our plan is that you can also gift your near and dear ones. All you have to do is add the name, phone number and email address of the person you’d like us to deliver the flowers to.
Add a name of the person who gets the gift.

You can select between a weekly or a biweekly prepay membership gift subscription. A gift message can be included as well.

Substitution policy

Substitutions may be necessary to ensure your bouquet is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Flowers – In bouquets of mixed flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. – For our exclusively designed bouquets, such as our roses or tropicals, Enjoya will make every attempt to match the flower type, but may substitute with another color.

Images on the website

Enjoya.vn use images for display purposes only. Actual products may differ from product images displayed. For example, many of bouquets come in bud-shape.

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